Mitchell Gold + Bob Williams
  • Statesville, NC, USA
  • Full Time

About Mitchell Gold + Bob Williams:

Mitchell Gold + Bob Williams is a fast-growing, industry-leading brand that is known for classic modern furnishings with great comfort & style, as well as a commitment to equality, environmental responsibility and education. Since our start in 1989, we've created a culture of respect, equality and a commitment to helping employees reach their potential and lead more comfortable lives.

eCommerce Customer Service Concierge

Location: Statesville, NC

Position Type: eCommerce, Customer Service


The eCommerce Customer Service Concierge is responsible for working with all departments to find reasonable resolutions to our customer's issues. The eCommerce Concierge will help with our new online chat feature, engaging our customers, answering their questions and driving our business.


  • Engage our customers, answer their questions and drive our business through our online chat feature.
  • Return calls and acknowledge e-mail messages within the timeframe outlined in the Gold Standard.
  • Proactively communicate and effectively resolve customer issues
  • Ensure proper documentation is kept for all issues


Candidates should thrive and find success within a fast-paced environment. This position will include some evenings and weekend hours to help cover our extended online chat hours.

  • 2+ years of customer service experience required. Furniture industry experience is considered a plus
  • Proficiency with Microsoft Office Suite including: Excel, Outlook and Word is required
  • Experience with Dynamics AX and/or Storis is a plus
  • Flexible, adaptive to change and capable of working effectively in a fast-paced environment where quick reaction time and problem solving is critical to success
  • Excellent organizational skills with the ability to multi-task
  • Strong interpersonal and communications skills; excellent written and verbal expression
  • Customer-centric mindset; strongly motivated to always deliver the best possible customer experience

Compensations and Benefits:

We offer a wide range of career opportunities with excellent benefits. Above all, we're looking for passionate, talented, hard-working, nice people with great taste to help us build this brand we love.

  • Competitive salary
  • 401k with company match
  • Option to participate in company health (medical, dental) insurance plans as well as supplemental insurance
  • Promote work/life balance including paid time off and paid holidays
  • Scholarship Program
  • Onsite child care, wellness clinic, gym and cafe
Mitchell Gold + Bob Williams
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