Mitchell Gold + Bob Williams
  • Fort Worth, TX, USA
  • Full Time

About Mitchell Gold + Bob Williams:

Mitchell Gold + Bob Williams is a fast-growing, industry-leading brand that is known for classic modern furnishings with great comfort & style, as well as a commitment to equality, environmental responsibility and education. Since our start in 1989, we've created a culture of respect, equality and a commitment to helping employees reach their potential and lead more comfortable lives.

Showroom Manager

Location: Fort Worth, TX

Position Type: Retail, Sales, Training, Management

Overview: 

Showroom Manager will be responsible for assisting in the supervision, coaching, counseling and training of the sales staff in our soon-to-open Fort Worth signature store, opening Fall 2017. The primary goal of our showroom manager is to lead members of the sales team by ensuring our sales staff has proper sales training and product knowledge to provide superior customer service and close sales.

Responsibilities:

Management

  • Provide leadership and direction for sales staff by inspiring, motivating and encouraging teamwork
  • Create a positive work environment through coaching, mentoring, and ensuring all personnel policies are followed
  • Ensure best practices are being applied and successful metrics are achieved
  • Provide insight and feedback regarding staff issues. Facilitate proper communication between General Manager and sales staff
  • Partner with General Manager in any disciplinary action deemed necessary and maintain proper documentation

Operations

The Showroom Manager will lead the sales team in the following areas:

  • Communication between store and in-home delivery service
  • Delegate tasks to sales staff and ensure completion by following up regularly
  • Supervise accuracy of time sheets, making adjustments where necessary
  • Assist with physical inventory, cycle counts and receiving purchase orders
  • Oversee customer service issues, offering advice and options to keep the customer happy
  • Maintains store appearance and product presentation to company's standards

Sales

  • Take guidance from the General Manager and implement sales strategies
  • Responsible for selling merchandise alongside sales staff
  • Provide in-home design services for clientele
  • Share extensive knowledge of MG+BW collections with clients as well as staff
  • Shop competition and keep General Manager up to date on competitive issues
  • Utilize company reports to react to trends and drive business

Qualifications:

Showroom Manager candidates should have a drive for success and desire to learn and grow. Hours for this position will require flexibility to work varying shifts, including nights, weekends, holiday and occasional 6-day work weeks.

  • Bachelor's degree or equivalent work experience
  • Retail management experience
  • Interior design background preferred but not required
  • Excellent customer service, organizational, public speaking, and written/verbal communication skills
  • Well groomed, customer friendly, energetic, and highly organized
  • Strong problem-solving, leadership and multitasking abilities
  • The ability to work under pressure and handle challenging situations
  • Proficiency with spreadsheet, word processing, email and various other computer based programs
  • Ability to provide 24/7 on-call support for alarms and emergencies
  • Ability to lift/move up to 50 lbs

Skill Preferences

  • Sales experience with luxury brands, preferred
  • Previous sales experience in home furnishings, preferred
  • Experience with Mitchell Gold + Bob Williams product a plus
  • Knowledge of Storis POS system a plus
  • Knowledge of Icovia room planning software a plus

Compensations and Benefits:

We offer a wide range of career opportunities with excellent benefits. Above all, we're looking for passionate, talented, hard-working, nice people with great taste to help us build this brand we love.

  • Competitive salary + performance incentives
  • 401k with company match
  • Participation in company health (medical, dental) insurance plans. Supplemental insurance offered
  • Promote work/life balance including paid time off and paid holidays
  • Commuter Benefits Program
  • Scholarship Program
Mitchell Gold + Bob Williams
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