Mitchell Gold + Bob Williams
  • Burlington, MA, USA
  • Full Time

About Mitchell Gold + Bob Williams:

Mitchell Gold + Bob Williams is a fast-growing, industry-leading brand that is known for classic modern furnishings with great comfort & style, as well as a commitment to equality, environmental responsibility and education. Since our start in 1989, we've created a culture of respect, equality and a commitment to helping employees reach their potential and lead more comfortable lives.

General Manager

Location: Burlington, MA

Position Type: Sales, Retail, Design, Store Manager

Overview: 

Rare opportunity with one of America's preeminent home furnishings brands. Mitchell Gold + Bob Williams is in search of a General Manager for our Signature Store.

The general manager will be responsible for all aspects of leading a successful retail business. This includes, but is not limited to, overseeing efforts to meet and exceed sales plans, recruiting efforts, inventory control, media planning/buying, facility management, and maintaining visual requirements. A primary focus for the General Manager will be leading, coaching and counseling all members of the store staff and leading the store team with an entrepreneurial mindset to meet/exceed sales plans.

Responsibilities

Management

  • Inspire, motivate and encourage teamwork
  • Provide leadership, focus and direction for sales staff
  • Create a positive work environment through coaching, mentoring, and ensuring all personnel policies are followed
  • Initiate any disciplinary action deemed necessary and maintain proper documentation
  • Ensure best practices are being applied and successful metrics are achieved
  • Recruit, interview and train new hires
  • Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
  • Plan and lead staff meetings
  • Plan local media schedule by developing relationships with brand appropriate publications, negotiating best rates and maximizing exposure within budgets

Operations

  • Delegate tasks to sales staff and ensure completion by following up regularly
  • Supervise accuracy of time sheets, making adjustments where necessary
  • Supervise physical inventory, cycle counts and receiving purchase orders
  • Oversee customer service issues, offering advice and options to keep the customer happy
  • Maintain store appearance and product presentation to company's standards
  • Maintain rewarding relationships with vendors and ensure contractual obligations are met/achieved

Sales

  • Guide team and implement sales strategies
  • Share extensive knowledge of MG+BW collections with clients as well as staff
  • Provide support to store management and associates during peak periods or when scheduling conflicts arise.
  • Sell merchandise alongside sales staff and provide in-home design services for clientele
  • Shop competition and keep up to date on competitive issues
  • Utilize company reports to react to trends and drive business
  • Responsible for analyzing sales data and composing a weekly recap to Director of Stores on sales performance

Qualifications:

Ideal candidates will be operationally savvy, detail-oriented, and possess prior home furnishings experience, with expertise in offering superior levels of customer service. Candidates should have flexibility to work varying shifts, including nights, weekends, holidays and occasional 6-day work weeks

  • Bachelor's degree or equivalent work experience 
  • Retail management experience
  • Strong problem-solving, leadership and multitasking abilities
  • The ability to work under pressure and handle challenging situations
  • Excellent customer service, organizational, public speaking, and written/verbal communication skills
  • Well groomed, customer friendly, energetic, and highly organized
  • Proficiency with spreadsheet, word processing, email and internet software
  • Ability to provide 24/7 on-call support for alarms and emergencies
  • Ability to lift/move up to 50 lbs

Skill Preferences

  • Sales experience with luxury brands, preferred
  • Background in home furnishings sales, preferred
  • Interior design background, preferred
  • Experience with Mitchell Gold + Bob Williams product a plus
  • Knowledge of Storis POS system a plus
  • Knowledge of Icovia room planning software a plus

Compensations and Benefits:

We offer a wide range of career opportunities with excellent benefits. Above all, we're looking for passionate, talented, hard-working, nice people with great taste to help us build this brand we love.

  • Competitive salary + performance incentives
  • 401k with company match
  • Participation in company health (medical, dental) insurance plans. Supplemental insurance offered
  • Promote work/life balance including paid time off and paid holidays
  • Commuter Benefits Program
  • Scholarship Program
Mitchell Gold + Bob Williams
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